FAQ's

 

FAQ's


IMPORANT INFORMATION

  • NEVER LEAVE WAX MELTS UNATTENDED.
  • ENSURE THE DISH / BURNER ISN’T OVERFILLED WITH WAX.
  • DO NOT EAT.
  • KEEP WAX AWAY FROM PETS AND CHILDREN TO ENSURE THEY ARE NOT INGESTED.
  • NEVER ADD FRAGRANCE / ESSENTIAL OILS OR WATER TO THE WAX OR BURNER.
  • WAIT UNTIL THE WAX MELT BURNER HAS COOLED DOWN BEFORE MOVING / REMOVING WAX.
  • ENSURE THAT THE SURFACE UNDER THE BURNER IS HEATPROOF

 


WHAT IS A WAX MELT?


WAX MELTS ARE WICK-LESS SCENTED PIECES OF WAX THAT ARE MELTED IN AN ELECTRIC OR TEA LIGHT WARMER. THE WARMER HEATS AND MELTS THE SOLID WAX RELEASING THE AROMA.


HOW DO I USE A WAX MELT?


USING OUR MELTS SIMPLY PLACE 1-2 MELTS INTO YOUR WARMER. THE HEAT WILL MELT THE WAX FILLING YOUR SPACE WITH YOUR CHOSEN SCENT.

WE RECOMMEND USING 1-2 SQUARES, OUR BOXES HAVE 10 SQUARE MELTS. THIS SHOULD BE APPROX 60 HOURS BURNING TIME.


WHAT TYPE OF BURNER DO I NEED?

ALL OUR WAX MELTS CAN BE USED WITH BOTH ELECTRIC AND TEA LIGHT BURNERS – TEA LIGHT BURNERS WILL THROW A STRONGER SCENT – HOWEVER, MANY OF OUR CUSTOMERS SAY THEY CANNOT TELL THE DIFFERENCE!


HOW DO I REMOVE THE WAX?


OUR PREFERRED WAY OF REMOVING WAX IS SLIGHTLY HEATING IT FOR NO MORE THAN 15 SECONDS AND THEN PUSHING IT SLIGHTLY AND IT WILL POP OUT VERY EASILY, THEN IT CAN BE DISPOSED OF TO YOUR LOCAL GUIDELINES.


IF USING WATER TO CLEAN YOUR BURNER - ENSURE THE BURNER IS THROUGHLY DRY BEFORE USING IT AGAIN.


ALWAYS REMOVE ANY RESIDUE BEFORE CHANGING TO A DIFFERENT SCENT.


WHAT IS THE SCENT THROW?


THIS IS A TERM USED TO DESCRIBE HOW STRONG THE SCENT IS AND HOW FAR IT TRAVELS AROUND YOUR HOME. OUR WAX MELTS SHOULD FILL THE ROOM THEY’RE BEING MELTED IN, BUT MANY CUSTOMERS SAY IT CAN FILL THEIR WHOLE HOME!

 


DO WAX MELTS EVAPOURATE?


WAX MELTS DO NOT EVAPORATE LIKE A CANDLE WOULD. ONCE YOU CAN NO LONGER SMELL THE SCENT DISPOSE OF THE WAX TO YOUR LOCAL GUIDELINES. NEVER POUR MELTED WAX DOWN A SINK / PLUG HOLE.

 


CAN WAX MELTS SPIT, BUBBLE OR CATCH FIRE?


WAX MELTS SHOULD NOT SPIT ANY WAX. IF YOUR WAX MELT IS SPITTING THIS IS A SIGN WATER OR MOISTURE HAS MADE ITS WAY INTO THE WAX.
IF THIS HAPPENS MAKE SURE TO:

  • TURN OFF YOUR BURNER OR BLOW OUT YOUR TEA LIGHT.

  • REMOVE ALL THE WAX FROM THE DISH / BURNER AND THOROUGHLY CLEAN THE BURNER SO THERE IS NO LEFT-OVER RESIDUE.

  • ALWAYS STORE YOUR WAX MELTS IN A COOL, DRY & DARK PLACE TO PREVENT MOISTURE BUILD UP / DO NOT BURN IN CONDITIONS THAT MAY BE DAMP OR MOISTURE COULD CONTAMINATE THE WAX POOL.

WAX MELTS SHOULD NOT CATCH FIRE AS THEY SHOULD NOT BE EXPOSED TO A NAKED FLAME.

 


HOW DO I STORE WAX MELTS?


WAX MELTS SHOULD BE STORED IN A COOL, DRY & DARK PLACE. WE RECOMMEND OUR MELTS ARE STORED IN OUR ORIGINAL PACKAGING.


HOW LONG DO THEY LAST ONCE OPENED?


IF THEY ARE STORED CORRECTLY THEY WILL LAST 12+ MONTHS. THEY ARE LIKELY TO LAST MUCH LONGER BUT FOR THEM TO BE AT THEIR BEST, WE RECOMMEND THEY ARE USED WITHIN 12 MONTHS OF OPEING. OUR PACKAGING IS DESIGNED TO MAINTAIN THE QUALITY OF OUR PRODUCTS.


WHAT TEA LIGHTS SHOULD I USE?


STANDARD UNSCENTED 4 HOUR TEA LIGHTS SHOULD BE USED IN A TEA LIGHT BURNER. SCENTED TEA LIGHTS CAN BURN TOO HOT AND SHOULD NOT BE USED WITH OUR BURNERS.


WHY IS YOUR PACKAGING SO DIFFERENT THAN EVERYONE ELSE?

 

AT SCENT COUTURE WE PRIDE OURSELVES IN NOT ONLY OFFERING LUXURY PRODUCTS WE HAVE AN EMPHASIS ON SUSTAINABILITY. OUR BIX IS NOT ONLKY A BOX TO SHOWCASE OUR LUXURY MELTS, BUT WE DESIGNED IT FOR CUSTOMERS TO KEEP AND REUSE AS A TRINKET BOX FOR KEEPSAKES. WE ALSO BELIEVE THAT A BOX CREATES A MOMENT, AND SHOULD NOT BE HIDDEN AWAY IN NA CUPBOARD THATS WHY OUR BOX LOOKS GRATE IN ANY SPACE.